Anirudh Sharma Peri. Agent Force Implementation in Modern CRM: A Mixed-Methods Analysis of Service Agent Empowerment and Customer Experience Outcomes. Int. J. Sci. Res. Comput. Sci. Eng. Inf. Technol [Internet]. 2024 Nov. 30 [cited 2025 Aug. 2];10(6):1230-41. Available from: https://www.ijsrcseit.com/index.php/home/article/view/CSEIT241061169