ANIRUDH SHARMA PERI. Agent Force Implementation in Modern CRM: A Mixed-Methods Analysis of Service Agent Empowerment and Customer Experience Outcomes. International Journal of Scientific Research in Computer Science, Engineering and Information Technology, [S. l.], v. 10, n. 6, p. 1230–1241, 2024. DOI: 10.32628/CSEIT241061169. Disponível em: https://www.ijsrcseit.com/index.php/home/article/view/CSEIT241061169. Acesso em: 2 aug. 2025.