(1)
Vipin Kalra; Dr Shaveta Arora. From Reactive to Proactive: AI-Driven CCaaS Solutions in Predictive Customer Service. Int. J. Sci. Res. Comput. Sci. Eng. Inf. Technol 2025, 11 (2), 3653-3666. https://doi.org/10.32628/CSEIT25112843.